FAQs

We sometimes get questions about our brownies and cookies so we've added them here. If you can't find the answer you're looking for, please email hello@pourtoi.co.uk and we will be happy to help!

Are your products made in a gluten and wheat free bakery?

We are a 100% dedicated Gluten Free, Dairy Free, Wheat Free, Vegetarian Bakery.

How quickly can you send out my order?

All our letterbox deliveries are prepared to order. If you order before 10am we aim to send the orders out the same day. Orders placed after 10am may be sent the following day.

On what days do you send out your deliveries?

Monday to Thursday. We do not dispatch our deliveries on Friday, Saturday or Sunday.

How much is the postage?

We deliver by Royal Mail.
First Class Delivery (1-2 Days if ordered before 10am & subject to Covid-19 postal delays) £2.95 
Tracked 24 Delivery (Should arrive next day if ordered before 10am & subject to Covid-19 postal delays) £4.00

Are your products Halal or Kosher?
All our products are Halal friendly and Kosher certified (KLBD).

Can I order for a Corporate Event, Wedding or Party?
We would love to discuss this with you. Please contact a member of the Team at hello@pourtoi.co.uk or call us on 0203 674 3156

Do you have any Allergens in your products?
You will find a list of all ingredients together with any allergens on each product page.

Do you handle nuts?
We do not handle PEANUTS.
We DO handle other nuts including Almonds, Pecans and Hazelnuts.

I am allergic to Oats. Do you use Oats in any products?
We do not use any Oats (even those claiming to be gluten free) in the Bakery.

What is the shelf life of your Brownies?
Our Brownies are best eaten before 9 days, and our Cookies are best eaten before 10 days.

I have seen other products that Pourtoi make, can I order them as well?
We hope to be able to offer additional products from the Pourtoi range in the near future, but for now we are just offering what is shown.